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PostPosted: Sat Sep 17, 2011 8:14 am    Post subject: Bug reporting guidelines Reply with quote

Joined: 12 Feb 2007
Posts: 1330

Hello and thank you for evaluating or using our product.

If your report doesn’t involve additional data (like information about your system, about the current program status etc.) you can simple post a description of your issue on this forum. Please use a descriptive title for your post so we can easily identify your problem.

In most cases, we will need additional data to identify your problem. To create the necessary data you must follow a very simple procedure inside our product. From the program Menu, at the Help options, please select Bug Report. Fill the bug reporting dialog with a description of the bug and press the Save Report to Filebutton. A save dialog appears. Choose a temporary destination for the bug report file and save it there.

This file is an archive containing information about your hardware configuration and the current status of our product (your program options, current loaded data etc.). This report is used by us only to identify your problem. It will not contain any personal or identification data. For more information about what a report data contains, press the click here link in the bug report dialog.

Once saved, please send this report file to our support email: support@quadsoftware.com.

If you are unable to start the program and thus you are unable to reach the menu option to launch the bug report utility, you can still run this tool by manually executing the CrashReport.exe from the Builder/Bin folder (Builder/Bin32 or Builder/Bin64 depending on the Grome variant you are using, 32 or 64bit) in the installation directory. This will create a bug report containing the last running instance of the program.

To be noted that in the case of a program crash, the bug report dialog is automatically presented to the user so it captures the exact program state in the moment of failure.

For additional help regarding bug reporting don’t hesitate to contact us by posting questions on this forum.

Thank You!
Quad Software Grome Support Team
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