www.quadsoftware.com
FAQ  FAQ   Search  Search   Memberlist  Memberlist   Usergroups  Usergroups
Register  ::  Log in Log in to check your private messages


Post new topic  Reply to topic
 Purchasing « View previous topic :: View next topic » 
Author Message
sdkcodemonkey
PostPosted: Sat Apr 26, 2008 5:59 pm    Post subject: Purchasing Reply with quote



Joined: 16 Feb 2008
Posts: 6

First i'd like to say that the new version looks great! Secondly, i've finally taken the plunge and purchased the professional version. Thirdly, i'd like to know why it isn't stated anywhere that it's going to take up to 12 hours?

i was kinda hoping to get working with it immediately ;(
Back to top
View user's profile Send private message
ALicu
PostPosted: Sat Apr 26, 2008 7:10 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1328

Hi, unfortunately it takes some hours for our merchant processor to validate the payment. Once we have the sales confirmation we usually activate the product within 2 hours no matter the day of the week. Thank you for your patience.
Back to top
View user's profile Send private message
sdkcodemonkey
PostPosted: Sat Apr 26, 2008 8:55 pm    Post subject: Reply with quote



Joined: 16 Feb 2008
Posts: 6

ok, merchant called me, i have the software, sent the activation email.. waiting Wink
Back to top
View user's profile Send private message
ALicu
PostPosted: Sat Apr 26, 2008 9:01 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1328

Hi, someone from the sales should send you the license in short time. If you don't receive it in couple of hours let me know.
Back to top
View user's profile Send private message
sdkcodemonkey
PostPosted: Sun Apr 27, 2008 3:14 pm    Post subject: Reply with quote



Joined: 16 Feb 2008
Posts: 6

still don't have it ;(
Back to top
View user's profile Send private message
ALicu
PostPosted: Sun Apr 27, 2008 3:23 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1328

I've resent it now from my address (it was sent by yesterday though). Please check the spam filters so it is not blocked again.

Regards,
Adrian L.
Back to top
View user's profile Send private message
sdkcodemonkey
PostPosted: Sun Apr 27, 2008 3:29 pm    Post subject: Reply with quote



Joined: 16 Feb 2008
Posts: 6

excellent, i just recieved it. thank you.

btw, i don't have any spam filters turned on.
Back to top
View user's profile Send private message
ALicu
PostPosted: Sun Apr 27, 2008 3:36 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1328

Strange, we had few other users complaining that they are not receiving the emails from sales (but the cause is usually the spam filters). As you can see from the email, it was originally sent yesterday. Sorry for this delay. Let me know if you need any support with the program.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic  Reply to topic Page 1 of 1

Jump to:  



You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Based on a template by Dustin Baccetti
Powered by phpBB © 2001, 2005 phpBB Group