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optime
PostPosted: Thu Jun 18, 2009 4:17 pm    Post subject: Cannot start Demo Reply with quote



Joined: 01 Nov 2007
Posts: 5

Congratulations to shipping Version 2!

Unfortunately the Demo does not work for me on Germany Vista 64bit SP2.

A few observations:

- I installed the 64bit version only but the final screen offered to start the 32bit version

- When starting the 64bit version a "Critical error" window pops up that says: "Error creating console log file", followed by an "Error" window that says "Error initiating the console". The Grome app window opens but File->Open does not open a file open dialog (the app's background is all white). The application can only be exited with Alt+F4.

- When starting the 64bit version as administrator Grome.exe crashes "BEX64m StackHash_0c33"

Thanks for looking into this.
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optime
PostPosted: Thu Jun 18, 2009 4:26 pm    Post subject: Reply with quote



Joined: 01 Nov 2007
Posts: 5

FYI, the Demo starts fine (but only as Administrator) when switching to dedicated graphics (I'm testing this on a notebook).
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ALicu
PostPosted: Thu Jun 18, 2009 8:43 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1323

Hmm, yes I recommend using admin mode since in non-admin, in Vista, the strange thing is that sometimes, you don't have access to files that you've created.

Also I recommend using a decent video card with good OpengGL support (Nvidia or ATI). Intel integrated chipsets have notorious buggy OpenGL drivers we can't do anything about it.

About running 32 bit at the end of the setup, we know about this, it is an error in the setup script we will fix shortly.

Regards,
Adrian L.
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Muhsan12
PostPosted: Wed Nov 12, 2014 12:30 pm    Post subject: Re: [XY OU] : Bye Mysdibule-Méga ! Reply with quote



Joined: 29 Oct 2014
Posts: 1

Unfortunately the Demo does not work for me on Germany Vista 64bit SP2.
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ALicu
PostPosted: Wed Nov 12, 2014 12:33 pm    Post subject: Reply with quote



Joined: 12 Feb 2007
Posts: 1323

Hi,

Can you provide more details:
- Does it crash or nothing appears?
- What video card do you have and do you have the latest drivers for it?
- Can you send us (support AT quadsoftware.com) the files from Builder/Bin32/Logs (if you are running 32 bit Grome) or Builder/Bin64/Logs (if you are running 64bit Grome)? These files contain the console log so I can check what errors the program is reporting.

Kind Regards,
Adrian L.
Quad Software
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